UNDERSTANDING THE CLIENTS’ REQUIREMENTS REMAINS AS IMPORTANT TODAY AS EVER

It was an honour to be appointed Managing Director of Northern Marine Group on 1st July 2017. Having worked with the company for 22 years in a variety of positions, both sea going and office based, it has certainly been very rewarding to see the company develop over all these years.

Stena and Northern Marine are both very different organisations today from when I joined my first Northern Marine managed vessel in 1995. Indeed, when I accepted the office position in 2002 after sailing as Chief Engineer within the fleet I had no idea then that I would in the future lead the company.  My first role ashore was as Superintendent and after moving through various positions of increasing responsibility I was appointed Deputy Managing Director in 2015. Over the years I worked very closely with our clients as it is of utmost importance that we understand their requirements and deliver what they require every time.

The development of Northern Marine has always been built on the hard work, dedication and commitment of the staff whether on board the vessels, or within the offices we have across the world. Leadership is a very important aspect in any business and when I succeeded Hugh Ferguson in the Summer it was clear that to continue his success in the development of Northern Marine it would require clear strategy and communication to what the business requires to achieve.

Today Northern Marine Group is a marine services company with two distinct business streams. Ship Management and Services.  

Ship Management is our core business and has been the main area of focus over the years to ensure the fleet operates in a safe and environmentally compliant manner at all times. This key aim remains unchanged.  Looking ahead we will continue our focus on the tanker fleet and RoRo / passenger ferry fleet but at the same time expand into the offshore sector without diluting the service. Our first offshore vessel will enter management in March 2018 and looking ahead we see significant growth in this area.

Services consists of travel, training, marine supply and marine engineering business units and in their own right very separate from ship management. The growth of these business units is a key part of our five-year strategy with many exciting challenges ahead. It is very pleasing to see the dedication of these business unit heads in developing their businesses and being able to support and enhance their strategy.

Delivery of the five-year business plan is my priority alongside ensuring the operational aspects of the company remain extremely robust. Understanding the clients’ requirements remains as important today as ever, and delivering the required service is key to business development. As we look ahead, business disruption is something that we must focus on. Hopefully through good digitalisation strategies we can be the disrupter as opposed to being disrupted.  

I look forward to continuing my career within Northern Marine Group and working with all employees to build upon the good work of others and develop the company further at a time of difficult market conditions in both the marine and offshore sectors.

Philip Fullerton

Managing Director, Northern Marine Group
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