SAY HELLO TO STINA

Stena Line aims to become the world's first cognitive ferry company assisted by A.I. But what does it really mean to be cognitive? In this explanation model we show the different levels of cognitivity and how that is translated to one of our most interesting A.I. projects – the chatbot Stina.

Stina will help make the customer experience even better, by providing assistance in booking a trip, keeping track of delays and answering questions 24/7 on the website and in the Travel Mate App.

So far Stina speaks English and only exists in the UK, but the goal is to have her speaking the native language of all Stena Lines markets.

Next up is Swedish and German, and we are also looking into voice command.

At the moment Stina is at level 3 of cognitivity.

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TEXT Stena Line

Stena Line

March 12, 2019
POSTED BY: Stena

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